Refund Policy

At VIP ESSENTIALS, customer satisfaction is very important to us. We aim to provide high-quality THC products and a smooth shopping experience. Please read our refund policy carefully before placing an order.

1. Eligibility for Refunds

Due to the nature of THC products and compliance with federal and state regulations, we do not accept returns once a product has left our facility. However, refunds or replacements may be considered under the following conditions:

  • Damaged or Defective Products: If your order arrives damaged, defective, or incorrect, you must notify us within 72 hours of delivery with clear photos of the product and packaging.
  • Lost or Missing Orders: If your package does not arrive within the estimated shipping timeframe, we will work with the carrier to resolve the issue. In certain cases, a replacement or store credit may be issued.
  • Incorrect Orders: If you receive the wrong product, we will ship the correct item at no extra cost, provided you contact us within 72 hours of delivery.

2. Non-Refundable Situations

Refunds or replacements will not be issued in the following cases:

  • The shipping address provided by the customer was incorrect or incomplete.
  • The customer was unavailable to receive the package, and it was returned or confiscated.
  • The package was seized by law enforcement due to state or local restrictions in the delivery area.
  • The product was opened, used, or tampered with after delivery.
  • Dissatisfaction based on personal preference or perceived effects of the product.

3. Refund Process

If your refund request is approved:

  • Refunds will be issued in the original form of payment or as store credit within 5–10 business days.
  • In some cases, a replacement product may be offered instead of a refund.

4. Shipping Issues

We are not responsible for delays caused by the shipping carrier, weather conditions, or unforeseen circumstances beyond our control. Once an order has shipped, tracking details will be provided so you can monitor your package.

5. How to Request a Refund

To request a refund or replacement, please contact our Customer Support Team at [mikekbrim@gmail.com] with the following details:

  • Full name and order number
  • Description of the issue
  • Clear photos of the product and packaging

Our team will review your case and respond within 2–3 business days.

6. Legal Disclaimer

It is the customer’s responsibility to know the laws regarding THC products in their state or locality before placing an order. We cannot offer refunds or replacements for products that cannot be delivered due to legal restrictions in your area.